Read Before Place Order
Read Before Place Order
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1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: - Quick checkout process - Easily view your order status and order history - Receive updates detailing our new releases and special promotions Click here to create an account
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2. WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal
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3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
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4. ARE THERE ANY EXCHANGE RATES?
All our transactions are denominated in Euros. If your credit card is denominated in another currency, the total amount of your order will be calculated using the daily exchange rate of your card issuer on the day the transaction is processed..
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5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
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6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please note that your shipping address cannot be modified once your order has been processed or shipped. Please update your shipping address to your residential address, not your holiday address.
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7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Delivery time depends on the shipping method you choose. Once your order is shipped, we will email your tracking number and tracking website.
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8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately.